Job Description/Duties:

· Logging Support Calls on Manage Engine Service Desk (our ticketing system).

· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.

· Assisting Installers with Installations (Remote Support) if needed.

· Escalating Calls to Second Line Support or Vendor.

· Data Usage Reports.

· Following and Maintaining call logging procedures.

· Fault finding reports, incident reports etc.

· Adhering to our internal Support SLA.

• Stay up to date with new solutions and products.

 

Competencies & skills:

• Excellent verbal and written communication skills.
• Excellent organizational and multitasking skills.
• A positive attitude and strong work ethic.
• Customer Service orientated.
• Professional.
• Willingness to expand his / her knowledge.
• A team player with high level dedication.
• Ability to work under strict deadlines.

 

Knowledge & Experience:

• Proven work experience as a First Line Support Technician or Helpdesk Support Technician.
• Minimum 2 year working experience in similar role.
• Must have a knowledge of networking and wireless technologies.
• Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
• Certification in A+ N+ or relevant field (advantageous).

 

 

 

Minimum Requirements:

• Matric
• A tertiary qualification in A+ or N+ or relevant field.

 

Shortlisted applicants will be contacted within 2 weeks, if you do

not hear from us by then your application for this position was

unsuccessful, but you have been added to our database for future

vacancies.