Duties & Responsibilities

• Respond to inquiries daily, efficiently quoting clients and providing fast turnaround Follow up daily on enquiries and converting enquiries into sales.
• Updating of daily stats report, statuses of bookings & enquiries Manage & update client information on RDV and Keap daily Yield Management and identify slow dates/ open dates or weeks.
• Assist clients and update any requests and planning of teambuilding and other outsourced activities.
• Liaise with external Sales agents in the industry.
• Conduct site visits and entertain clients at breakfasts & lunches.
• Cold calling to past and new clients
• Attend conference expos & workshops where required.
• Attend functions & meetings relevant to the industry.
• Prepare corporate gift bags and information packs.
• Manage the corporate booking dairy.
• Prepare function sheets, draw up floor plans, and communicate with the different internal & external teams/departments.
• Capture rooming lists and make changes where necessary.
• Participate in Product Development.
• Chasing deposits/payments.

Desired Experience & Qualification

Minimum Requirements:

• Grade 12.
• An accredited certificate or diploma in hospitality or similar (beneficial).
• 2 – 5 years’ experience in the hospitality function, corporate coordination, and sales industry.
• Computer literacy – Microsoft Outlook, Word, and Excel.
• Hotel Systems experience: Rendezvous, Room Master, Dineplan, and Keap (advantageous).

Additional Requirements:

• Very strong administrative skills (spelling, grammar, excel & reporting).
• Strong sales skills and sales driven.
• Strong planning and organizational skills.
• Strong communication and interpersonal abilities.
• Be able to keep up with a fast-paced environment and meet deadlines.
• Possess a friendly and welcoming approach, always.
• Ability to stay calm during difficult situations or in a very busy environment.
• Team player who can work efficiently and effectively towards achieving the end goal i.e., Sales, Yielding and Client Satisfaction.
• Self-disciplined, consistent, and motivated.
• High standards of dress and presentation.