Duties & Responsibilities

• Greet and welcome visitors in a warm, professional manner.
• Answer, screen, and route incoming calls efficiently and courteously.
• Handle general enquiries in person, via phone, and through email.
• Manage the reception area; ensure it remains tidy and presentable.
• Receive, sort, and distribute incoming mail and deliveries.
• Manage appointment bookings, meeting room schedules, and office calendar.
• Provide general administrative support including document preparation, filing, and data entry. Coordinate with internal teams to support client inquiries and deliver a consistent, positive company image.
• Assist with basic office errands and supply management when required.

Desired Experience & Qualification

Required Skills & Competencies

• Excellent communication skills (verbal and written) in English; additional languages advantageous.
• Strong customer service orientation and professional phone etiquette.
• Ability to manage multiple tasks and prioritise effectively.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Friendly and approachable demeanour with a professional attitude.

Education & Experience

• Minimum: Matric (Grade 12) or equivalent.
• Preferred: Post-school qualification in office administration, business administration, or related field.
• Previous experience in a receptionist, front office, or administrative role is desirable.